Keystone Customer Service Division

[Jolu]

We just returned home after a 3 1/2 week tour with the Monty from Colorado to Michigan. Along the way we were in a lot of rain and nasty weather. The decals on the slides began peeling off. This was the second time for problems with decals on the 08 2955RL.

Since we were heading North it seemed to be a good idea to stop in at the factory in Goshen and get the decals taken care of. My expectations were like what I had experienced at the Winnebago Plant in Forest City, IA. As I found out, the Keystone Customer Service Center is not for walk ins. Unlike the Winnebago Plant where they have a service center that services walk ins, Keystone is booked up about 6 weeks out. They are mainly for repairs that can not be handled at dealer level.

To my rescue came Darrell (Service Writer) and Craig (Public Relations). They could tell I was expecting some sort of service. Craig called Charger RV in Elkhart and made an appointment for me and then arranged for the plant to send over the decals I needed for the repair. The Keystone Service Center had four sites with water and electric and a separate dump at the Service Center and I was able to park there over night at no charge and the decals were delivered to me at my site the next morning. I then took them with me to Charger RV.

Charger RV did a great job in about 1 1/2 hours. Nice people there. They do service work for 15 RV manufacturers in the Goshen/Elhhart area.

My hats off to those guys at the Keystone Customer Service Center for going out of the way to handle a problem that showed up on their door step. They will have some slots available for the MOC Rally this fall. I noticed about 11 bays. I can tell you they sure start early at the Raptor Plant near the Service Center. The Keystone Plant complex is a very busy place. Acres of RVs and haulers coming and going all the time. A must see if you are in the area.

JB