Yep, sure do know. The window is held UP by two little protruding nibs. Yours are broken.
Ours broke too, we feel they broke because we slammed the door all the time, arms full of gear or yorkies, slam it with your hip.
WRONG!! Big mistake.
Solution, take window out, FLIP it over, there are two more nibs on the top. Reinstall, caulk, etc.
Solution number two, stopped slamming the door, much quieter in the rig, in the campground and no more damage to those 2 remaining nibs.
Good luck, let us know if this was your problem, pretty sure it is, but these are RV's and always hold a surprise for us!
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