Originally Posted by Roammer
Thanks, I tried to speak with the GM but they always claim he is not available . Just sent an emaill to Marcus so I'll wait a day or two to see the response.
In this day and time everyone wants you to deal "by phone". In that case you can always be on hold until you give up, sent to voicemail or ignored. I do not ascribe to that avenue for solution - if you want solution.
GO to the GM. Sit in front of him and get the issue resolved. Calling doesn't work for you but certainly does for them. I've never had a GM or owner, that I've ran down and collared, run away from me - and they always discussed my issues. Whether they meant anything with their comments I don't know but I always tell them "I'll be back tomorrow...or Friday". They do not like/want that conversation and things will get done. The owner HAS to stay on top of it...the days of thinking someone has your best interests in mind are gone....no matter the dealership or manufacturer. I did have one CW GM that would not, did not respond to anything...even a face to face. All of my communications were turned to Marcus Lemonis along with my assessments and....new GM. Not touting any influence I have...just a lot of documentation that I keep as I try to resolve issues; that 's what I do.
Marcus will take care of business....just make sure you have your ducks in order. As far as "having" to go up 2-3 levels in a company to get resolution....done this stuff for 50 years. The local management of anything is 100% dependent on that one individual, their work ethic, interpretation of company rules/direction etc. The downfall of any individually owned operation is the...."owning individual". Good, bad or indifferent - that's what you get. Some think that is the panacea for getting something fixed; in my decades of dealing with both kinds I can tell you that it's a mixed bag either way.