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Old 10-02-2020, 07:09 PM   #1
Dave W
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A 'mystery' - a broken window

I got a phone call yesterday from our CG owner about 2 hours after we had left our Montana. The maintenance guy while mowing found that we had a broken window. Amazingly, they said it could NOT possibly have been a rock kicked up by that high powered, high speed bladed mower. I can't argue that point since we weren't there but have a very special term starting with the word "Bull".



My wife walked around the camper once and I did it twice to check for open windows, turn off the water and check hatch locks It is covered by insurance so it wont hurt too much besides the inconvenience



Now, the point of this thread - has anyone found an on-line source for replacement glass only. Many, including Trekwood will sell complete windows but in a so far cursory look, haven't found a glass source yet. I'll be checking the local glass companys as well, but chance of finding the right color may be slim. If it ends up that I need to replace the entire window, Hehr, in their wisdom, has put the part number on the inside of the frame - grrrr



Another project is looming, whichever way I go
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Old 10-02-2020, 07:58 PM   #2
sourdough
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If insurance is covering why would you source the window??
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Old 10-02-2020, 09:06 PM   #3
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If insurance is covering why would you source the window??
Probably a high deductible, higher than what the replacement window would actually cost.
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Old 10-02-2020, 09:11 PM   #4
1retired06
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Exactly. Same thing happened to us. Campground paid for the replacement.
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Old 10-03-2020, 06:19 AM   #5
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First of all, having my insurance pay for a new window was NOT my question. For the price of a single pane of glass, I will not spend my time chasing a few bucks that with the deductible, might not cover the cost.



Additionally, I will not put our RV is some dealer's lot for days-weeks-months for them to do a simple job of pulling a hlf dozen screws, popping out a complete window assembly and installing a new one.


Next - our CG claims it wasn't their fault. It kust 'happened' and since we we did not witness the event, can't request a thing from them by our seasonal contract with them. By the time I got there, there was plastic over the hole and every piece of glass had been removed from the ground along with any possible rock.



A word of advice. The CG when covering the hole with plastic used blue masking tape. In less then 24 hours, the sun, even on a cool day before it started raining later had begun baking the sticky into the well waxed siding and needed some elbow grease to remove. My new patch is only stuck to the window frame with a good brand duct tape
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Old 10-03-2020, 09:53 AM   #6
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If you can't get what you need from a local glass company then I would go with Trekwood. I had to replace a whole window last year and they were easy to work with and get the right window and the whole process went well.
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Old 10-03-2020, 10:02 AM   #7
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Check this thread. Luck23 is selling a replacement window that might fit.
https://www.montanaowners.com/forums...ghlight=Window
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Old 10-03-2020, 10:03 AM   #8
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Quote:
Originally Posted by DQDick View Post
If you can't get what you need from a local glass company then I would go with Trekwood. I had to replace a whole window last year and they were easy to work with and get the right window and the whole process went well.

Thanks. According to the Trekwood website, it doesn't appear that they list the one needed by size. I do need to pull the existing window out for the exact part number since Hehr doesn't have an easily visible part number except a tag on the hidden side of the frame.
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Old 10-03-2020, 11:13 AM   #9
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Quote:
Originally Posted by Butch & Kathy View Post
Check this thread. Luck23 is selling a replacement window that might fit.
https://www.montanaowners.com/forums...ghlight=Window



Thanks. I wish it would fit but mine is approximately47x57
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Old 10-03-2020, 12:43 PM   #10
Carl n Susan
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Several members have been sucessful using a local glass shop to repair their broken windows. Do a "Search" on "broken window replace" and you will find a number of Threads about it. Here are a couple to get you started. You can also PM those who have been successful and see if they have additional information for you.
https://www.montanaowners.com/forums...ad.php?t=81544
https://www.montanaowners.com/forums...ad.php?t=82200
https://www.montanaowners.com/forums...ad.php?t=75046
https://www.montanaowners.com/forums...ad.php?t=79247
https://www.montanaowners.com/forums...ad.php?t=77061
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Old 10-03-2020, 12:54 PM   #11
Dave W
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Thanks for the search, Carl. I knew I wasn't alone but so far have not had time to dig in deeper.


Dang but those windows are dearly priced
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Old 10-07-2020, 02:42 PM   #12
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Quote:
Originally Posted by Dave W View Post
I got a phone call yesterday from our CG owner about 2 hours after we had left our Montana. The maintenance guy while mowing found that we had a broken window. Amazingly, they said it could NOT possibly have been a rock kicked up by that high powered, high speed bladed mower. I can't argue that point since we weren't there but have a very special term starting with the word "Bull".



My wife walked around the camper once and I did it twice to check for open windows, turn off the water and check hatch locks It is covered by insurance so it wont hurt too much besides the inconvenience



Now, the point of this thread - has anyone found an on-line source for replacement glass only. Many, including Trekwood will sell complete windows but in a so far cursory look, haven't found a glass source yet. I'll be checking the local glass companys as well, but chance of finding the right color may be slim. If it ends up that I need to replace the entire window, Hehr, in their wisdom, has put the part number on the inside of the frame - grrrr



Another project is looming, whichever way I go
The park is being foolish by not installing the mulching plate to stop the possibility of throwing rocks at windows, pets, children, adults. Our owner made that mistake and took out their house sliding glass door. I installed the
mulch plate for him when I heard rocks bouncing off the side of my RV.
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Old 10-07-2020, 07:31 PM   #13
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Just a FYI, I was sitting in our 3711FL when the side window exploded!! There wasn't a mower or another living thing around, the window just exploded. I'm so glad my husband was around because I knew that he wouldn't believe it. So maybe that happened to your RV.
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Old 10-07-2020, 07:35 PM   #14
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I can’t answer your question, but I did post a couple of weeks ago, that my interior pane of dual pane window shattered while at the RV dealer. Now it wasn’t hit from the outside, because the outside glass is unmarked and in place. And it wasn’t hit from the inside because the screen is fully intact with glass particles against it on the inside. So it broke on its own. Someone posted that some glass has impurity’s in it and those particles , not visible to the naked eye, can start to rust, cause an expansion and break the tempered glass.
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Old 10-07-2020, 11:48 PM   #15
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I ve had a window break for apparently no reason upon further investigation found out that the sealing glue or silicone that holds the two panels of glass together was separating on two other windows. Seal dead them up with liquid nails silicone and seems to be holding
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Old 10-08-2020, 07:47 AM   #16
TK1
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Broken Window

Quote:
Originally Posted by Dave W View Post
I got a phone call yesterday from our CG owner about 2 hours after we had left our Montana. The maintenance guy while mowing found that we had a broken window. Amazingly, they said it could NOT possibly have been a rock kicked up by that high powered, high speed bladed mower. I can't argue that point since we weren't there but have a very special term starting with the word "Bull".



My wife walked around the camper once and I did it twice to check for open windows, turn off the water and check hatch locks It is covered by insurance so it wont hurt too much besides the inconvenience



Now, the point of this thread - has anyone found an on-line source for replacement glass only. Many, including Trekwood will sell complete windows but in a so far cursory look, haven't found a glass source yet. I'll be checking the local glass companys as well, but chance of finding the right color may be slim. If it ends up that I need to replace the entire window, Hehr, in their wisdom, has put the part number on the inside of the frame - grrrr



Another project is looming, whichever way I go

We had the a similar situation just last week. The maintenance man at the facility where we store our 2008 3400RL called to let me know that while mowing the grass his lawnmower kicked up a stone that shattered our rear window. The difference here is that the facility accepted responsibility and offered up front to pay for the repairs. We ended up having the shop that does our service work (Southern Comfort RV Service) come out and remove the entire window assembly and take it to a local glass shop where they had to make a template and send it to the glass supplier to have a piece (48x72) cut and tempered. The downside is that we may have to postpone our next trip while we wait for the glass to arrive. As an alternative we checked with Trekwood on buying the entire assembly. Trekwood quoted the window assembly at $505.00 plus $350.00 freight with a 5 to 6 week lead time and the caveat that even thought we provided the which they needed to match the part number they would not guarantee that it would fit and that not accept a return if it didn't
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Old 10-08-2020, 06:21 PM   #17
Briarglenn
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Just finished installing my broken LR window on my 3790. I went directly to Lippert. Excellent customer service, but it took over a month to get it from the actual mfg. $155 +/-. Check an existing window to see who mfg the window. Then find serial number on window frame. I had to remove my frame on the inside. The number was on the inside bottom. Photograph both the mfg logo and number. Lippert wants them both. Save the handle from the old one. Easy to remove and install.
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Old 11-26-2020, 08:09 AM   #18
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Fyi
WD40 works wonders on adhesive removal from tape.
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Old 11-26-2020, 08:40 AM   #19
Dave W
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I just got my quote from LCI (Duncan) yesterday. The window, including crating, truck shipping, installation kit and tax is $831.


LCI wants the entire number off the inside clamp ring. 32 screws later, got it. The order will go in as soon as I discuss with my insurance company since it will be a DIY installation and I don't want the supplier's name on the check.


I found a couple other suppliers that were asking in excess of $1000 just for the window then another $200 plus for shipping. Trekwood is ridiculous! They appear to have the window - surplus material at $805 plus another $120 for the screen and no install kit then $200 for shipping. Someone should remind them that the screens are part of Hehr's OE supply. Elk Mountain is even more costly.


I probably could have found just a replacement pane locally at some glass shop but the COVID upsurge here is not for me to wander the shops
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