I dropped off the camper on Monday, August 9th, at the dealer while returning from the GL Rally. Both slides were creeping out. I was told it needed a new pump. That was nearly three weeks ago. Does it take that long to get parts from Lippert?
Update - Well, the camper is still in Bath, New York and not yet fixed - 31 days. Called today and part was not available from Keystone (vertical pump vs horizontal pump or vice versa) so I guess the order went to Lippert.
Told them that I would be coming after it on September 16th FIXED OR NOT as we had plans for the Fall Rally. I guess you could say that I am not a
camper.
Update - August 8
Called dealer today to check on progress. No progress because no pump. Oh, and by the way, I was placed on hold. After 20 minutes, I called back. Finally got to talk to service and parts.
August 9
I called directly to Lippert. Talked to parts and was given a part number for the pump (#14111) and was told they had 27 in stock. I wondered why is it taking so long. Called the dealer again and told them what I found out. Parts dept said they received confirmation that it had been shipped and was in Ohio.
August 15 (Day #37!!!!!)
Called today and pump arrived on Saturday but has not yet been installed. Told service (new person) that when I dropped it off, I would be coming after it on September 16 as I had plans to attend the Annual MOC Fall Rally. Was promised (PROMISED, mind you) that it would be done by noon tomorrow. Stay tuned.
Fixed as promised!! Thank you Karrie.
September 16
Camper is home and ready to be packed for Goshen. Found out that the pump was ordered on August the 17th and it took Keystone THAT LONG (25 days) to get it to Camping World of Bath. WOW!!!