We thank you too, Keystone

[boylanag]

This fall we took our "shake down" cruise with our new Monty. During this time, we attended the Goshen Rally. We were not pleased with our awning. The graphics are the newer browntones and the awning came in older blue. While we liked the blue on our previous Monty, we wanted something different for this one. During our tour of the factory, we talked with Brandon and he said that they would take care of it and wanted to do it throught our dealership at no charge to us. We took it to A&S RV in Auburn Hills, MI and they took care of some minor details and also they worked with the factory and installed the new awning. We just picked it up today and the TAN awning looks great!!! Recently Glenn said that he and Loraine were so happy with Montana and the way they took care of their customers that they didn't even look at another manufacturer for their new one. We also didn't look further than Montana for our second 5th wheel and this just confirms why. We could not ask for better customer service from our dealer or manufacturer than this. Thanks also to you, Steve R, for the suggestion to talk with Keystone. This forum has given us so much.

[Montana Sky]

Carol and Jim,
So glad to hear that Keystone has taken care of your "blue" awning. Hearing great stories like this just confirms why many of us are on our 2nd or 3rd Montana's.

[8.1al]

If we told owners of other brand rv's how well Keystone treats us they probably wouldn't believe it.

[indy roadrunner]

When we were at Goshen, we talked to Customer Service there in the break room during the tour about a small problem, slide out seal on main slide not tight - he recommend taking to dealer and tell them that he recommended it, I did - dealer fixed it and I got a telephone call from the customer service guy from Goshen wanting to know if the dealer fixed it to my satisfaction!!!!!
So all the brand bashers out there have a long way to go to change my attitude or opinion about Keystone's reputation.
"Them could be fighting words".

[steves]

Good Customer Service keeps many of us coming back to Montana/Keystone. The publicity and good advertisement they get through word of mouth is significant. While any product manufacturing can have problem, it's important that we also tell about the company's actions supporting their product!

[Fordzilla]

That's great to hear Carol and Jim, That's what separates the good companies from the GREAT ones. How they treat there customers after the sale.