Quote:
Originally Posted by mlh
What I was saying is, Keystone sells to a dealer and that independent dealer sells to the end user. It’s really out of Keystone’s hands. The dealer can do what is in their interest. Sometimes or almost always it’s in their best interest to take care of their customers.
Lynwood
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From the perspective of the 'dealer' you are absolutely correct "almost always it’s in their best interest to take care of their customers" totally agree.
From the perspective of the 'customer' the above is painful if the customer ever needs service from a non selling dealer. Think of a not first owner scenario as an example; bought initially on east coast, attempting to get warranty work on west coast for 2nd owner.
It's in Keystone's interest to keep their customers happy, if they don't they will lose customers. I can't believe aligning warranty to the selling dealer fits into the happy customer scenario.