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11-12-2015, 02:45 PM
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#21
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Montana Fan
Join Date: Nov 2012
Location: Brookline
Posts: 151
M.O.C. #13008
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I had my recall done on my steps. Less than 2 months after that the top rivet broke as my wife was stepping out. Head dive. Took pictures of steps, rivets, and skinned up knee,arm and head, Sent them to Camping World who did the work. The wanted the rivet, told them my attorney had it and they could contact him. Had a new step ordered and installed wlithin 3 days.
Different type but still not that great. Had a tech tell me that they had replaced about 25 in the last 6 months. Quality. I am just glad she did not get hurt worse.
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11-12-2015, 02:48 PM
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#22
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Montana Fan
Join Date: Nov 2012
Location: Brookline
Posts: 151
M.O.C. #13008
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I had my recall done on my steps. Less than 2 months after that the top rivet broke as my wife was stepping out. Head dive. Took pictures of steps, rivets, and skinned up knee,arm and head, Sent them to Camping World who did the work. The wanted the rivet, told them my attorney had it and they could contact him. Had a new step ordered and installed wlithin 3 days.
Different type but still not that great. Had a tech tell me that they had replaced about 25 in the last 6 months. Quality. I am just glad she did not get hurt worse.
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11-12-2015, 02:56 PM
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#23
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Montana Master
Join Date: Feb 2007
Location: Winfield
Posts: 7,327
M.O.C. #6846
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There are no rivets left at all on the front steps, all the rivets were replaced with the bolts. I have told Keystone and Camping World I expect the rear steps to be fixed in the exact same manner. I do recall that some other problems were reported that involved the steps actually breaking away from the frame at the welds?? I will be doing a close inspection next week at Myrtle Beach and if additional support with bolts on the step assemblies themselves are needed, I will do that work myself. I actually like the step design and am satisfied so far with the front step repairs, but the engineer in me will not rest until I know that they are completely safe.
Bingo
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11-13-2015, 05:15 PM
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#24
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Montana Fan
Join Date: Apr 2014
Location: Eureka
Posts: 276
M.O.C. #14208
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I had my recall done at the dealer. They replaced just a couple of rivets. After reading this thread I will replace all of the rivets and replace with hardened bolts and nuts.
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11-13-2015, 05:35 PM
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#25
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Seasoned Camper
Join Date: Aug 2004
Location: Morro Bay
Posts: 98
M.O.C. #1972
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Consider the Torklift Glowstep Revolution? A bit spendy at $500 but a quality product that adjusts to the various slopes and angles. Put one on out 2008 Montana 3485. completely eliminates the wiggle when going in or out of the RV using the stock steps.
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11-14-2015, 01:06 AM
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#26
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Montana Master
Join Date: Mar 2013
Location: Frostproof, FL USA
Posts: 2,362
M.O.C. #13272
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We never could get ours fixed. Scheduled service at dealer and they claimed to have the wrong recall kit. They agreed to send it to me but then claimed later that "it wasn't allowed" for the customer to install the kit. We only use the steps while traveling due to having the metal porch/step assembly. I will fix them myself in the future.
It seems it would be cheaper for them to send a mobile tech around to fix these in some situations.
__________________
Previous: 2008 Montana 3400RL & 2014 3725RL
Current: Full Time 2022 SOB TT Toy Hauler
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11-14-2015, 02:16 AM
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#27
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Montana Master
Join Date: Feb 2004
Location: Brandon
Posts: 3,944
M.O.C. #1034
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Our dealer is about 80 mile from us and they sent one of their 4 mobile techs right to our driveway to repair. Guess we are pretty lucky our dealer has a road service team that covers a 500 kilometer radius of their dealership.
Guess that's why we keep buying from them and yes we do pay a little more when dealing with them.Rrepairs for the most part are no hassle and most can be done at our seasonal lot.
__________________
Darwin & Maureen DeBackere
Minnedosa, Manitoba, Canada
2011/3500/Silverado/4x4/DRW/Duramax
2017/3721RL/Legacy Pkg./Pressure-Pro
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11-14-2015, 03:23 AM
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#28
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Montana Master
Join Date: Nov 2013
Location: Willow Spring, NC
Posts: 996
M.O.C. #13909
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Bingo,
I called NTHSA about the recall and they filled a claim for me and Keystone called me the next day. That's the fast way to get help. They also mailed me the kit to fix the steps myself. However, since a dealer didn't do it, it's not in their records as done. SO I still get letters saying to go have this done. I called my dealer to see if they could clear the entry in the database. The dealer tried to fix it when Keystone was sending out defective non-locking nuts.
When at the National Rally, MorRyde had a sale on their fixed/removable steps and I bought those. Easy to remove and carrying the in bed of the truck and easy to setup when camping.
http://www.morryde.com/products/154-...other-products
__________________
Jim & Martha Abernathy
2014 Montana 3402RL Level UP, Sailun S637's, TST 507, 500W solar
2014 Ram 3500 Laramie® 4x2 diesel dually crew-cab 3.73 axle, Reese R20
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11-18-2015, 12:22 PM
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#29
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Seasoned Camper
Join Date: Mar 2009
Location: BOX ELDER
Posts: 90
M.O.C. #9158
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At the fall rally, made an appointment at Keystone for some including the step recall. Keystone replaced the stairs with new ones.
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11-19-2015, 06:53 AM
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#30
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Montana Master
Join Date: Dec 2010
Location: Sioux Falls
Posts: 664
M.O.C. #10985
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One bit of advice on repairing the steps yourself. If you use a bolt and the bolt threads are in the hole of the step, The treads will act as a reamer and wear the hole egg shape. It would be best to use a steel rivit or a bolt with an unthreaded portion even if you have to use spacers or washers to get it close to tight. Don't tighten too much. maybe not that big of a issue but something to think about.
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11-20-2015, 04:55 PM
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#31
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Established Member
Join Date: Feb 2015
Location: Oakville
Posts: 38
M.O.C. #16050
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I don't have a truck yet so I've not had mine repaired. But then, I also don't use the stairs since I use a ramp due to family mobility issues.
What size rivits does it take? I should be able to drill them (all) out and replace them myself.
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11-25-2015, 05:51 PM
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#32
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Established Member
Join Date: May 2014
Location: Coconut Creek
Posts: 47
M.O.C. #14290
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Dealer installed new stairs from Lippert on my rig. Problem is the top step is 1 1/2 inches lower from the rig than the original stairs were. Doesn't sound like a big deal, but for my wife with a bad hip, it is. Trying to figure out a solution to this. Any suggestions would be greatly appreciated.
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06-04-2017, 08:08 PM
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#33
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Montana Master
Join Date: Jun 2010
Location: Colorado Springs
Posts: 3,335
M.O.C. #10496
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Torklift Glowstep Revolution
Quote:
Originally Posted by JohnG3
Consider the Torklift Glowstep Revolution? A bit spendy at $500 but a quality product that adjusts to the various slopes and angles. Put one on out 2008 Montana 3485. completely eliminates the wiggle when going in or out of the RV using the stock steps.
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I just bought a set of these & will install them before we go out again.
The original steps have become too wobbly and flex more than I can tolerate.
__________________
2010 3150RL
LevelUp, Dual 6 volt batteries, Progressive Industries EMS HW50C, Honda EU2000i Generator, Bridgestone Duravis R250 tires, Torklift Glowstep Revolution Stairs, LED Tail lights
2015 RAM 3500 Laramie SRW LB CC Cummins 6.7L Aisin Trans B&W RVK3600
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06-04-2017, 10:46 PM
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#34
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Montana Master
Join Date: May 2017
Location: South East NC
Posts: 1,768
M.O.C. #19865
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Quote:
Originally Posted by bncinwv
The recall is listed on the Keystone Montana web-site which shows the affected VIN numbers. It is only for the four step models.
Bingo
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HHMMm~ have the 4 step unit on my High Country. Did not find the recall on either the Montana or HC page.
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