Disc brake fail

[Kevinpark]

In late February I had disk brakes installed on our Montana 330, by Performance braking. Performance braking sent me the parts and made the arrangements to have an installer come out and do the work. The brakes stared leaking fluid in late April. I had a complete brake failure with all the fluid on the ground. As a result I had no brakes. I took the rig to a shop very close to where was I was stranded. Fortunately, this is a shop I had other mechanical work done and was very happy with their work. They said that they could fix the brakes. I called performance braking to make sure the parts and labor were covered by the warranty before any work was done to the rig. Michael at Performance braking confirmed that the parts and labor were within the warranty. I was told to have the work done and to send them the receipt for reimbursement. To make a long story short, the repair required more than just the replacement of the cracked bleeder valves and the replacement of an additional leaking hose to the pump. The bleeder valves were glued into the calipers. The shop could not get the valves out of two, of the four, calipers without damaging the units. At each step in the repair process, Performance Brake and Michael was informed what was happening. The shop has the e-mails to prove it. The final bill came to $1052. When the bill was sent to performance braking they said that Dexter would only reimburse me for half of the bill. They said I was over charged by the shop. The work could have been done in half the time, and on and on. The shop called Michael and they confirmed that the time worked and billed for was correct. California Labor rates are not cheep. Michael then said that I should have contacted Dexter for approval. Then I was told, you should have contacted the installer, which I did by the way. The installers told me to contact Performance Braking. At every step of the repair process, Performance Braking gave me the impression that they were on board and that the correct steps and approvals were being followed.

Bottom line I would not work with this company again. To be fair Performance braking was responsive and sent the needed parts when the shop when requested them. But the merry-go-round of its not our responsibility is very disappointing.