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02-21-2019, 06:20 AM
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#1
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New Member
Join Date: Oct 2011
Location: Harpers Ferry
Posts: 8
M.O.C. #11834
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Quality Control
Having purchase our 3rd Montana a 2019 unit 3701LK in Sept 2018 but not living in it until November we are very disappointed with the quality of this unit. We have over 20 issues that are being addressed and not small items either. I think that KEYSTONE needs to clean house on their builders and/or quality control departments. Some of our items to name a few are, water in the bulk head that has caused the insulation to be soaked and dripping water by the 5th wheel unit, dining area slide where the floor wasn't even attached to the rear wall leaving a gap when daylight and cold air could enter the unit, fireplace that won't thrown any hot air, stove top that doesn't work, table that is leaning approx. 3 inches inward, rips in the theater seating from the seating not being strapped in transit, the list goes on and on. All items are being covered but...should we have to go through this aggravation plus we will have to give up out "home" for God knows how long to have all of these repairs done. We are full time so who pays for a hotel for us during these repairs ? No more Keystone rv's for us.
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02-21-2019, 08:04 AM
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#2
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Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
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Good luck with your SOB.
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02-28-2019, 06:51 PM
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#3
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Montana Fan
Join Date: Oct 2015
Location: R
Posts: 261
M.O.C. #17922
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Quote:
Originally Posted by richfaa
Good luck with your SOB.
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I have owned 6 5th wheel trailers and the biggest POS was the only and last Montana I will ever own. It was a 2015 3790RD which I traded for a leftover 2016 SOB in August of 2017. This 2016 has been a great trailer to own as the only warranty issue was the two brackets holding the roller shade in place above the dinette broke. Dealer replaced the two brackets with three brackets (covered by warranty) and all has been good since.
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02-21-2019, 09:50 AM
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#4
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Montana Fan
Join Date: Oct 2017
Location: Moultrie
Posts: 250
M.O.C. #20747
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I've been helping my son with his SOB supposedly top of the line 5er. Even the warrenty work on his unit is terrible quality. Most of what I have done is repairing what has been "repaired previously". I come from a manufacturing background in both purchasing and QC and would have fired any tech or inspector who would have let this **** out the door. Keystone is not the only manufacturer letting their quality go to ****.
__________________
Frank and Marilyn
2014 3402RL, Sailun S637/Disc Brakes
2015 F350 CC LWB SRW 6.7L PSD FX4
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02-21-2019, 10:05 AM
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#5
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Montana Master
Join Date: Nov 2015
Location: Arlington
Posts: 1,523
M.O.C. #18081
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I think you will find similar complaints about many other brands of RV’s as well. These themes appear pretty consistent in the industry as a whole. Every manufacturer has ramped up production in the good times to make their profits cutting corners when needed to meet production quotas. They have pushed the inventory out to dealerships and been paid. Those defects discovered during the warranty period will be fixed at a compensatory rate that is to the manufacturers advantage. Those discovered after the warranty period oh well. All the more reason for a thorough PDI and not signing anything until repaired properly.
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02-28-2019, 12:19 PM
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#6
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New Member
Join Date: Oct 2011
Location: Harpers Ferry
Posts: 8
M.O.C. #11834
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GAinaMontana ~ my husband is a manager of Quality Control for a very large World Wide Construction Corp. and this just drives us (mostly him) crazy. As you said, they wouldn't have a job if they allow this kind of work leaving the factory. The dealer is being helpful but...that being said, some of the repairs are in question as we move forward. Love the unit just not all these problems.
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03-01-2019, 05:14 PM
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#7
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Established Member
Join Date: Feb 2019
Location: Daphne
Posts: 24
M.O.C. #23516
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Quote:
Originally Posted by GAinaMontana
I've been helping my son with his SOB supposedly top of the line 5er. Even the warrenty work on his unit is terrible quality. Most of what I have done is repairing what has been "repaired previously". I come from a manufacturing background in both purchasing and QC and would have fired any tech or inspector who would have let this **** out the door. Keystone is not the only manufacturer letting their quality go to ****.
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This is what im going through with my 2019 Montana, attached picture
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02-21-2019, 10:04 AM
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#8
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Montana Fan
Join Date: Jun 2014
Location: Kamiah
Posts: 345
M.O.C. #14438
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Quote:
Originally Posted by LovinLife
Having purchase our 3rd Montana a 2019 unit 3701LK in Sept 2018 but not living in it until November we are very disappointed with the quality of this unit. We have over 20 issues that are being addressed and not small items either. I think that KEYSTONE needs to clean house on their builders and/or quality control departments. Some of our items to name a few are, water in the bulk head that has caused the insulation to be soaked and dripping water by the 5th wheel unit, dining area slide where the floor wasn't even attached to the rear wall leaving a gap when daylight and cold air could enter the unit, fireplace that won't thrown any hot air, stove top that doesn't work, table that is leaning approx. 3 inches inward, rips in the theater seating from the seating not being strapped in transit, the list goes on and on. All items are being covered but...should we have to go through this aggravation plus we will have to give up out "home" for God knows how long to have all of these repairs done. We are full time so who pays for a hotel for us during these repairs ? No more Keystone rv's for us.
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My PDI list had 40 items on it.
__________________
Ron&Sue
2017 Montana 3720RL Legacy
14' Ram 3500 DRW
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02-21-2019, 02:10 PM
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#9
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Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
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We had 32 PDI items on our 2013 3402 Big Sky.
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02-21-2019, 02:25 PM
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#10
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Montana Master
Join Date: Jul 2010
Location: Lake Havasu City AZ.
Posts: 1,811
M.O.C. #10552
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I was soooooooo lucky as the only problem we had was the refer and that was replaced befor we left the dealership. I would be scared to death to but another rig no matter who makes it.
__________________
Wayne and Ann Moore
2015 Ford F-350 King Ranch
Firestone air bags, bed saver.
Add 40 GAL tank in bed.
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03-04-2019, 08:18 PM
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#11
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Montana Master
Join Date: Sep 2017
Location: Willis
Posts: 896
M.O.C. #20587
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Quote:
Originally Posted by waynemoore
I was soooooooo lucky as the only problem we had was the refer and that was replaced befor we left the dealership. I would be scared to death to but another rig no matter who makes it.
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Strange. I've read horror story after horror story on so many 5r threads. We got our 2018.5 3791RD from Holiday World Willis 18 months ago. One thing found during the PDI was a propane leak in the switch over valve. They changed it right then. We have had no other issues except when a driving rain during travel gets water under the furnace burner intake blower, the igniter will fail to work several times. One time I drained water out of the burner assembly to get it to work. That's it two issues. Well, I found some loose screws on the wheel skirting and fixed that also. The 5r has been just great - my first one to buy. Just too many bad ones are getting shipped out the door. Sad. The only thing that can change the industry is for people to stop buying them....
__________________
2018 Montana 3791RD (SOLD)
2017 Ram 3500 DRW 6.7 Cummins Aisin, B&W RVK3600 (SOLD)
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02-21-2019, 03:19 PM
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#12
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Montana Fan
Join Date: Jan 2019
Location: Sun City
Posts: 408
M.O.C. #23256
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So, were older units made better?
__________________
Dave in AZ
2008 Montana 3400RL
2008 Dodge Ram 3500 Diesel Dually
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02-21-2019, 08:06 PM
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#13
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Site Team
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
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Quote:
Originally Posted by daveinaz
So, were older units made better?
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NO! It's the luck of the draw. Our 2010 had some serious issues and had to go back to the factory. Our 2017 had just a couple of issues and the only one that were keystone's problem was the same thing they did with the 2010.
__________________
Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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02-27-2019, 04:50 PM
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#14
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Seasoned Camper
Join Date: Jan 2018
Location: Caldwell
Posts: 72
M.O.C. #21136
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Hell Yeah...My 2004 was built much better than my 2018
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02-27-2019, 10:01 PM
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#15
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Seasoned Camper
Join Date: May 2013
Location: PORT ANGELES
Posts: 80
M.O.C. #13434
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Have a 2003 3295RK. Only problem to date was leak from AC inside unit. Discovered an attachment bolt missing. I live in western Washington, never had need of AC till camped in eastern Washington couple years ago.
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09-04-2019, 01:54 PM
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#16
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Established Member
Join Date: Oct 2014
Location: Shannock
Posts: 11
M.O.C. #15764
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YES!!!!
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02-21-2019, 03:20 PM
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#17
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Montana Master
Join Date: May 2017
Location: new caney
Posts: 1,050
M.O.C. #19873
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The only problem we have had with ours is the black tank valve leaking 2 different times and was fixed by the dealer. I just installed the valtera valves even though nothing was leaking so as to have smoother cables. I can not imagine buying another rv as this one has been pretty good and I've installed many, many improvements. All rv manufactures have bad apples but some more than others. Hope you can get everything fixed promptly.
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02-21-2019, 06:10 PM
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#18
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Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
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We had a 2006 Montana 3400 it was no better built than this 2013 3402 in fact we have had many of the very same problems. We have also put over 130,000 miles on the Montanans since 2006.We are now living in this 13 3402 for 6 months during the winter as we have with both our Montana's since 2006. In spite of problems they have been good RV's and have been our magic carpet for our great adventure.
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02-21-2019, 07:20 PM
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#19
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Montana Master
Join Date: Oct 2004
Location: Salem
Posts: 7,669
M.O.C. #2283
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I think the older units are built better. Montana and all of the manufacturers probably have the problem of attracting people who take pride in their work. I think a lot of times you just can’t get people who care. Quality control is very expensive so you get them build and send them out the door and let the buyer find the problems then fix whatever you haft to.
Lynwood
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02-21-2019, 10:16 PM
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#20
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Montana Master
Join Date: Jun 2018
Location: Carson City
Posts: 2,017
M.O.C. #21963
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Our 04 Montana was much better built than our 16. They earned a reputation of being good units at that time. They have since skimped their way out of that title. I challenged those cowards on QC with no response. They are making their money so why should they care? We are still working out the bugs and are keeping this unit instead of upgrading. Unfortunate but just the way it is.
__________________
2016 3160, Legacy, Sailuns, Splendide 2100 xc vented, 1 1/2" axle lift blocks, disk brakes. 2014 Ram 3500 SRW SWB 4X4 6.7 Aisin Mega Cab, EBC slotted disks and brakes, Titan fuel tank.
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