Had the same problem with ours. The arm by the door would always stick and i would have to raise the arm and then yank it out. Was told that the awning material probably moved on the roller causing it to bind. With the awning open, try and see if you can move the material to realign it.If that does not work, go on the roof and remove the two screws holding the awning in place in the rail. Then try and slide the awning to realign it. By closing and opening the awning it should realign it's self. Worked for us.
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