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08-31-2021, 05:34 PM
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#1
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Montana Fan
Join Date: Jul 2016
Location: Georgetown
Posts: 310
M.O.C. #18751
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High Point microwave oven
Our 2019 3121RL with legacy package has a High Pointe microwave oven that has apparently died. For a few weeks it would pop the breaker. That happened more frequently as time passed. After resetting the breaker it would work fine. Last night the breaker wouldn’t reset the microwave so I replaced the breaker today. Still no microwave oven. Outlet it is plugged into has 115 volts so everything checks out. But the oven itself. Of course we are almost as far west as we are going this year (Whidbey Island WA) and we are as far from home as we can be!
Any ideas or suggestions? We are not the original owner. Is this something that Keystone would stand behind? Yeah LOL…..
Thanks in advance.
Byron B.
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08-31-2021, 06:26 PM
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#2
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Montana Master
Join Date: May 2019
Location: Alton
Posts: 2,898
M.O.C. #24086
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My High Pointe Microwave quit. Suspected fuse. Found a couple of YouTube videos showing how to remove the top front cover and replace the fuse. Take a butter knife and run it under the top edge. Apparently where the 2 screws go down from the top, there is some metal burrs that protrude through the screw holes into the plastic tab that cause it to hang on. Run the butter knife under the screw holes releases the top front cover. PULL HARD straight towards you.
Microwave door switches
https://www.facebook.com/groups/Mont...8402346674091/
Amazon: KW3A need 1 (comes with 2 switches in the kit), KW3AT-16 need 1
Black upper switch P/N KW3AT-16 normally open.
Grey upper switch P/N KW3A normally closed
Grey lower switch P/N KW3A normally open
Pay attention to which one goes where.
Eventually I replaced the HighPointe with a Whirlpool WMH31017HZ04
Microwave only. We never used the convection oven.
__________________
Daryl and Marianne,
2019 3130re 20th Anniversary Edition
2016 F350 Lariat
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08-31-2021, 07:54 PM
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#3
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Montana Master
Join Date: Oct 2012
Location: Box Elder
Posts: 4,774
M.O.C. #12947
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We replaced our original microwave/convection oven with a Samsung from BestBuy. Works better and has a larger oven space and more power.
__________________
Bob & Becky
2012 3402RL
2012 Chevy 2500HD D/A CC 4WD
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08-31-2021, 08:42 PM
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#4
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Montana Fan
Join Date: Jul 2016
Location: Georgetown
Posts: 310
M.O.C. #18751
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Quote:
Originally Posted by rohrmann
We replaced our original microwave/convection oven with a Samsung from BestBuy. Works better and has a larger oven space and more power.
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Bob, was the replacement pretty close in dimension?
BB
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09-15-2021, 03:00 PM
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#5
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Montana Master
Join Date: Oct 2012
Location: Box Elder
Posts: 4,774
M.O.C. #12947
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Quote:
Originally Posted by Byron B
Bob, was the replacement pretty close in dimension?
BB
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The new unit was the same size as the original microwave/convection oven. The new one comes with the vent positioned out the top, but the instructions show how to change it to go out the back. Unfortunately, the vent location going out the back wall was not positioned exactly perfect where the original unit's exhaust came out, but even not being exact was still close enough, so the exhaust of the new unit had the exact same location, so I just didn't worry about it, and it works just fine. I had to make new holes in the cabinet above the microwave to fit the new screw locations, but the paper template worked well to locate the new holes. If you buy from BestBuy, they might do the install for you. They did not do ours due to the Covid restrictions at the time. The new Samsung model that I used is ME19R7041FB, which is the black model, but I think there was also a stainless finish option too.
__________________
Bob & Becky
2012 3402RL
2012 Chevy 2500HD D/A CC 4WD
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03-06-2022, 09:42 AM
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#6
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New Member
Join Date: Oct 2020
Location: Becker
Posts: 8
M.O.C. #27280
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Quote:
Originally Posted by rohrmann
The new unit was the same size as the original microwave/convection oven. The new one comes with the vent positioned out the top, but the instructions show how to change it to go out the back. Unfortunately, the vent location going out the back wall was not positioned exactly perfect where the original unit's exhaust came out, but even not being exact was still close enough, so the exhaust of the new unit had the exact same location, so I just didn't worry about it, and it works just fine. I had to make new holes in the cabinet above the microwave to fit the new screw locations, but the paper template worked well to locate the new holes. If you buy from BestBuy, they might do the install for you. They did not do ours due to the Covid restrictions at the time. The new Samsung model that I used is ME19R7041FB, which is the black model, but I think there was also a stainless finish option too.
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Bob, What model Samsung model did you go with?
__________________
2019 Chev 3500 Dually - B&W Companion
2020 Montana 3855BR
#ifnotnowwhen #fulltime
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08-31-2021, 08:41 PM
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#7
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Montana Fan
Join Date: Jul 2016
Location: Georgetown
Posts: 310
M.O.C. #18751
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Quote:
Originally Posted by Daryles
My High Pointe Microwave quit. Suspected fuse. Found a couple of YouTube videos showing how to remove the top front cover and replace the fuse. Take a butter knife and run it under the top edge. Apparently where the 2 screws go down from the top, there is some metal burrs that protrude through the screw holes into the plastic tab that cause it to hang on. Run the butter knife under the screw holes releases the top front cover. PULL HARD straight towards you.
Microwave door switches
https://www.facebook.com/groups/Mont...8402346674091/
Amazon: KW3A need 1 (comes with 2 switches in the kit), KW3AT-16 need 1
Black upper switch P/N KW3AT-16 normally open.
Grey upper switch P/N KW3A normally closed
Grey lower switch P/N KW3A normally open
Pay attention to which one goes where.
Eventually I replaced the HighPointe with a Whirlpool WMH31017HZ04
Microwave only. We never used the convection oven.
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Daryl, you da man!!! Did what you suggested and found the 20 amp fuse was blown. I will try to find one on the road tomorrow. Only problem now is what made the fuse blow…..
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10-24-2023, 09:36 PM
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#8
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Established Member
Join Date: Sep 2023
Location: St Augustine
Posts: 30
M.O.C. #33414
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Quote:
Originally Posted by Byron B
Daryl, you da man!!! Did what you suggested and found the 20 amp fuse was blown. I will try to find one on the road tomorrow. Only problem now is what made the fuse blow…..
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Byron, I know you answered this question over 2 years ago, but my door switches on my High Pointe Micro shuts off the power and then shortly after it comes back on. You replaced yours with a Whirlpool, I think. I am thinking the same but want to know if you had a vent issue with the new unit. I may have some wiggle room with the vent but not much
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10-24-2023, 09:42 PM
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#9
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Established Member
Join Date: Sep 2023
Location: St Augustine
Posts: 30
M.O.C. #33414
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[QUOTE=Daryles;1232466]My High Pointe Microwave quit. Suspected fuse. Found a couple of YouTube videos showing how to remove the top front cover and replace the fuse. Take a butter knife and run it under the top edge. Apparently where the 2 screws go down from the top, there is some metal burrs that protrude through the screw holes into the plastic tab that cause it to hang on. Run the butter knife under the screw holes releases the top front cover. PULL HARD straight towards you.
Microwave door switches
https://www.facebook.com/groups/Mont...8402346674091/
Amazon: KW3A need 1 (comes with 2 switches in the kit), KW3AT-16 need 1
Black upper switch P/N KW3AT-16 normally open.
Grey upper switch P/N KW3A normally closed
Grey lower switch P/N KW3A normally open
Pay attention to which one goes where.
Eventually I replaced the HighPointe with a Whirlpool WMH31017HZ04
Microwave only. We never used the convection oven.[/QUOTE. I see you replaced your microwave with a new one a while ago. My door switches on my High Pointe Micro shuts off the power and then shortly after it comes back on. Not looking to replacing the door switches especially if that’s not the problem. Unit is 4 years old. You replaced yours with a Whirlpool, I think. I am thinking the same but want to know if you had a vent issue with the new unit. I may have some wiggle room with the vent but not much
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09-10-2021, 05:48 PM
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#10
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Montana Fan
Join Date: Jul 2016
Location: Georgetown
Posts: 310
M.O.C. #18751
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Well, I replaced the fuse, twice now. First time I accidentally hit something while reassembling and it popped. Second time was after I had full 115 volt service and plugged in…
Any other suggestions that do not include replacing entire unit? Power board, etc?
I normally don’t mind tearing into something I know little about but my back is not as good as it used to be so I am not looking forward to removing and replacing the microwave.
Once again, thanks in advance for any help/suggestions!
BB
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09-15-2021, 01:32 PM
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#11
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Established Member
Join Date: May 2019
Location: council bluffs
Posts: 42
M.O.C. #24154
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It is most likely that the door switches have gotten out of sync. With mine, the switches were a bit loose in their seats, causing them to get out of sync, not making contact at the same time, which for reasons above my pay grade, invokes some safety feature and causes the fuse to blow. I just got the switches into place, wedged a tooth pick to stop the swimming in the seats, and all has been fine since, over a year.
if i could figure out how to attach a picture to this reply, I would, but again, above my pay grade. Maybe the administrators could dumb it down for me?
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09-10-2021, 08:35 PM
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#12
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Montana Master
Join Date: May 2019
Location: Alton
Posts: 2,898
M.O.C. #24086
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When I swapped mine out I used leveling blocks on the cooktop to ease the MW down on to before lifting it out of the way. As you loosen the screws mounting it to the bottom of the shelf it will settle down on the blocks.
Find a neighbor kid to help.
The fun part is fitting the new one. Putting it in and out a few times making sure the vent in the back fits. I had to cut the vent opening a bit and remove the top row of backsplash tiles to make it fit.
__________________
Daryl and Marianne,
2019 3130re 20th Anniversary Edition
2016 F350 Lariat
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09-10-2021, 08:50 PM
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#13
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Montana Fan
Join Date: Jul 2016
Location: Georgetown
Posts: 310
M.O.C. #18751
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Daryl, thanks again, Sir!
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09-11-2021, 06:48 AM
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#14
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Montana Master
Join Date: May 2019
Location: Alton
Posts: 2,898
M.O.C. #24086
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What causes the fuse to blow is a safety interlock with the door switches to prevent the microwave from operating with the door open.
Try changing the door switches (parts listed above, not hard).
If you want to delay the inevitable,
Turn off the microwave circuit breaker each time before you open the door. After you put your food in the microwave, close the door, turn on the breaker and run the microwave. When it's done, again turn off the breaker before you open the door.
It's a pain but it works.
__________________
Daryl and Marianne,
2019 3130re 20th Anniversary Edition
2016 F350 Lariat
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09-15-2021, 02:14 PM
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#15
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Montana Fan
Join Date: May 2018
Location: Goldbar, WA.
Posts: 168
M.O.C. #21854
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We also had this issue. After replacing the fuse only to have it fail again within a day or two, I ended up replacing the unit with a Whirlpool WMH78019HZ we got from Lowes. It's a much better unit and installation replacing the High Pointe wasn't too difficult.
The best part of this was that when I went back to my dealer for the 1-year service, I told them about this and they were able to get Keystone to reimburse me for the replacement. If you're still within the warranty period, you might look into this. (Much better than getting another High Pointe which will likely have the same issue.)
Good luck!
__________________
2018 3950BR - MORryde X-Factor, Disc Brakes, 3rd AC, Stacked W/D, Winegard Trav'ler (DTV), 2000w inverter, EMS-HW50C
2022 Ford F-450 Limited Diesel Dually - B&W 25k Hitch
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09-15-2021, 01:36 PM
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#16
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Montana Fan
Join Date: Sep 2018
Location: New Castle
Posts: 112
M.O.C. #22550
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Pretty much Junk
Save yourself some time and aggravation and take it out, throw away, and get another unit from anyplace you like. Skip the convection too. I removed ours, installed a shelf, put in a power strip, and bought a toaster over. Best move I’ve made in awhile. Adding the power strip gives you options for other appliances, and we plugged our new ( much smaller ) micro into the wall outlet behind the couch. Never use the outlet anyway ( way too un- handy) and it helps balance the electrical load. Just my thoughts.
__________________
2018 3701 LK , 2014 GMC 2500 HD Denali , Duramax
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09-15-2021, 01:52 PM
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#17
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Montana Master
Join Date: Sep 2017
Location: Willis
Posts: 896
M.O.C. #20587
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I've spent years as a service guy working on microwaves. What others said. Get a new unit. They are cheap today. It does not have to be a door switch issue, which would be the lowest cost fix. There are many other things that could be wrong - a slight short in the big capacitor or magnetron. Not worth spending the time and parts on. You would need to get it on the table uncovered to really check it out. Plus have the knowledge to do so in a safe manner. Like Bob and Rsmarlow82 said... replace the unit.
__________________
2018 Montana 3791RD (SOLD)
2017 Ram 3500 DRW 6.7 Cummins Aisin, B&W RVK3600 (SOLD)
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09-15-2021, 02:21 PM
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#18
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Montana Master
Join Date: Sep 2017
Location: Willis
Posts: 896
M.O.C. #20587
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Excellent choice
__________________
2018 Montana 3791RD (SOLD)
2017 Ram 3500 DRW 6.7 Cummins Aisin, B&W RVK3600 (SOLD)
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09-15-2021, 02:24 PM
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#19
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Montana Fan
Join Date: Jul 2016
Location: Georgetown
Posts: 310
M.O.C. #18751
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Thanks for all of the help and information. Our summer trip, so far over 10k miles, is ending October 2.
Being a somewhat lazy person, I think I will foregoing any more attempts at repair and replace this cheap POS when we get home.
Hope all are happy, healthy and safe!
BB
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09-15-2021, 03:51 PM
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#20
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Seasoned Camper
Join Date: Apr 2018
Location: St Augustine
Posts: 53
M.O.C. #21665
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eTrailer on-line has direct replacement for the High Pointe. It’s brand name is Furrion and is identical. However they also have an LG that would work for you.
__________________
Mike & Anita
2017 3921FB, MoRyde LRE4100, Xfactor, Pin Box, Titan Disc Brakes
2016 RAM 3500 DRW, Cummins
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