Keystone DIY Program

[JJ76]

Just wondering if anyone has had any luck using this program for simple things? Put one in about 9 months ago for a slam latch that fell apart and never got a reply or even an acknowledgment email. latch got repaired when at dealer for other issues. Put another one a few weeks ago for the wet bolts (grease fittings have been hit by a hammer to install bolts when built… one broke off inside bolt) on the suspension and still no reply. I have no problem replacing the parts myself , but wonder why they would even offer the service if nobody ever gets back to you??

Side note on the wet bolts, I’m not sure if it was a walk through of the Lippert frame plant or a Montana plant walk through, but they showed the guy installing the suspension and hitting the wet bolts on the grease fittings to install them😩. I’m sure I’m not the only one that has ran across this. I could just change the nipples but the first one I tried snapped off inside the bolt, so now I’m just changing the bolt.

[Lee-CI]

Doesn't surprise me. Seems like SOP is to use a BFH during a lot of aspects throughout construction. Seems like most of us will never run out of things to do. DW is now wanting me to take out the dining table and build a long counter in it's place. Oh well - happy wife - happy life.
Safe travels and happy camping