Here's the ANSWER
I did some research on the issue and finally arrived at the answer. Haven't installed it yet but those of you with the same problem will find the info useful.
Supposedly this problem only appears in some model year 2020 and 2021 RAM trucks with the puck system preinstalled at the factory.
It appears that Curt supplies the hitches to Chrysler/Mopar. What they do not supply are the pucks that get installed into frame of the truck. At some point during the 2020 model year Chrysler/Mopar changed suppliers of the pucks and did not inform Curt. The new pucks were different dimensions than the originals that Curt engineered their hitch for, causing Curt to have to adjust. Not sure I buy all that but that is what I was told.
Curt glady sent me, at no charge, a spacer kit. Part #16993. When installed correctly the spacers add enough space to the legs to fit properly into the pucks. See attached instructions. Give Curt a call.
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Gordon & Victoria Hallof
Louisville, Ohio
2020 Ram 3500 HO Cummins Aisin 6 Spd
2017 3661RL
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