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It is always possible to get a bad dealer. I sure wouldn't argue that point. But I would like to point out that we've had quite a few similar experiences recounted on this forum over the years. In many cases it was eventually determined the problem was the dealer. Naturally, some dealers, who are facing the customer knowing Keystone is many miles away, will blame Keystone or whatever manufacturer they are supposed to get the parts from.
I don't know how you can find out who is really at fault but I will say my own experiences with my dealer ordering from Keystone have been very good. Not always as quick as I'd like but my dealer always kept me in the loop and let me know if something was backordered, etc.
Good luck. I hope this gets resolved for you quickly. It must be very frustrating for you.
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