Montana Owners Club - Keystone Montana 5th Wheel Forum - View Single Post

richfaa · 07-11-2007, 08:38 AM

We have been to the service center in Goshen. The parts department is part of the service center. We have toured both. All parts ordered by a dealer are shipped from that location.They have a huge inventory of parts on hand right there.We saw the process from the incoming order from the dealer to the shipment out the door. IF the dealer actually orders the part(you should ask for a copy of the order invoice) The service center will receive it. IF the service center has the part in stock it will go out in short order. IF the parts need to be ordered from a vendor the service center informs the dealer. THE DEALER KNOWS WHAT IS GOING ON. Remember the service center and the parts department is for ALL keystone products. The service center is a well run operation..The Dealer is at fault in most cases..Come to the fall rally in Goshen...see how the entire prosees works..You may still not be satisfied..but you will understand.

07-11-2007, 08:38 AM	#8
richfaa Montana Master Join Date: Jan 2005 Location: North Ridgeville Posts: 20,229 M.O.C. #2839	We have been to the service center in Goshen. The parts department is part of the service center. We have toured both. All parts ordered by a dealer are shipped from that location.They have a huge inventory of parts on hand right there.We saw the process from the incoming order from the dealer to the shipment out the door. IF the dealer actually orders the part(you should ask for a copy of the order invoice) The service center will receive it. IF the service center has the part in stock it will go out in short order. IF the parts need to be ordered from a vendor the service center informs the dealer. THE DEALER KNOWS WHAT IS GOING ON. Remember the service center and the parts department is for ALL keystone products. The service center is a well run operation..The Dealer is at fault in most cases..Come to the fall rally in Goshen...see how the entire prosees works..You may still not be satisfied..but you will understand.