Happened to me, but differently. In our case, the latching mechanism itself broke. They sent a complete new latching mechanism UPS. It did not, however, include the "lock" part...just the door latch mechanism. Anyhow...they are: Fastec Industrial Corporation, 23348 CR 6, Elkhart, IN. I don't have the phone #, but call Elkhart Info. You will talk to one of two ladies; "Flip" or "Deb" in Customer Service. Give them the info, and, Im sure they will help you get the problem solved.
Hope this helps..
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