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Industry wide issue, so many have been replaced and replaced. They did come out with a higher torque rating gear box which I installed. Didn't have an issue afterward but then again we traded the unit in about a year after putting that gear box on. Cheap white metal gear strips every time. Was about ready to have a machine shop manufacture a gear up which would have solved the issue. Norco did nothing... Waited quite a while for the replacements as they were always on back order as so many were failing... BTW I bought two the last time of the higher torque model so I had a spare. I'm told it will work on the new Monty despite the only electric slide being the bedroom which isn't cable. Hopefully never have to find out.....
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