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One of the things I found while mounting my hinges is that it was critical the hinge was mounted at the correct height and angle to prevent stress for the hanger. Is it possible that the hinge was mounted at an angle which caused extra stress and eventually a tear of the plastic?
To fix this new problem you might "complete" the cut and install a new hinge (or punch some holes and use heavy duty tiewraps at that part to relieve the stress. I think that would be the easiest fix.
I recall looking under other rigs to see what their slideouts used when I had my problems, but I can't remember what they used (darn, the old guy memory). I'm sure there are plenty of other techniques to do this.
I am always humored when you call a vendor and they play dumb. It reminds me of the story when a customer called the maintenance office to complain they cannot turn on the lights in hotel room and are told, "It must be you, because the lights work fine where I am".
Let us know how things go.
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