That sounds like the controller is not working correctly.
On mine, the motor wasn't seated correctly in the gib, and allowed the motor to turn in the wall. Eventually, it pulled the wires out of the top of the motor as they twisted back and forth when the slide moved. I replaced the motor and haven't had any problems since.
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Robert & Diana McNeal
2019 Montana Legacy 3791RD 20th Anniversary Edition
2014 F350 4x4 6.7L SRW
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