Thread: Thanks Keystone
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Old 03-26-2005, 08:18 AM   #5
Glenn and Lorraine
Montana Master
 
Join Date: Jul 2003
Location: Clearwater
Posts: 10,917
M.O.C. #420
Quote:
quote:Originally posted by Butdoit

We are on our 2nd Montana and trying hard to keep a good attitude as we get through the expected start up problems..just seems ours are bigger and more inconvenient than usual:
Washer drain to black tank, no response from Keystone to our letter
Remote issue, now on replacement that still does not work correctly
1/2 Time oven did not function, now on replacement that has scratched door
Kingsize bed furnished with Queen size comforter, still waiting for King(6weeks)
Standard problems with day nite shades ordered end caps from supplier 2 missing
Shower enclosure loose fit away from wall...rivots came loose

We are doing all the replacement and fixing ourselves, since we are on the road...up side of this is no chance to get bored. I have had plenty to do since getting this new 3670RL....just would like to get it all done and get back to looking for something to do!!
I think your statement "no response from Keystone to our letter" is part of the problem. At the plant tour we were told to call customer service at (574) 535-2100 and not to use Email. When calling you will speak to a human being one on one and more often than not you will get answers.
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