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We have a Curt Q25 and have gad no problems hitching up at even at different angles. I would talk to Curt customer service they are great to work with. Mabey there is a problem in the fifth wheel head. They will send you a new one out they did that for some friends of ours that had a broken spring at no charge.
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Bob & Carol Washington St
2017 HC HM352RL 2018 Dodge 3500 laramie CC LB 4x4
Curt Q25 with puck system, Factory air bags
Happy Trails 
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