[Nard Dog]

I found someone describing this exact issue on their website. I will call Curt for support:

"GOOD PRODUCT
I bought this hitch one year ago. At first had problems with it not wanting to latch completely. I thought being new was the problem and after several tries it would finally latch. We left on a trip around the country and got about 5 days away and it still wouldn't latch correctly. We were a 1000 miles into our trip and I talked with Curt on the problem. Told them I was on a trip around the USA and couldn't be stranded somewhere and they asked where I was at and they told me to go to one of there sales centers and they changed the head out. Since then have had absolutely no problems with it. We have put over 10,000 miles on it with not one problem. Excellent hitch. Never did figure out what was wrong with the first one, but Curt stood behind there product all the way. Would deffinately buy there products again."