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I ordered a replacement remote directly from Keystone, after finding out from them that my 2011 347 THT Mountaineer had a remote system. The dealer I purchased from (NEVER AGAIN! CAMPERS INN) Tech told me "this model didn't come with a remote", but I found the receiver module on the bulkhead behind the battery. I emailed Keystone and asked if it did in fact come with a remote system. I corresponded with Chelsea in customer support at Keystone, and supplied her with my Vin# and she emailed me a complete list of features that were included on my camper, including the remote system, and the Galley Tank, again something I was told that CAMPERS INN it did not include, even though there was a Galley listed on the monitor panel.
Bottom line, GREAT CUSTOMER SUPPORT FROM Chelsea at Keystone
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