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Carol,
I have a lock on my phone service that will not let me change it unless I send them a letter in writing. We got slammed on our long distance phone coverage a while back. I contacted the Public Utilities Commission here in Texas and had them investigate the company.
Can't help you out with the power company, but I am wondering if they have something like that?
Sorry this has happened to you. I know I would be hoping mad if someone had taken advantage of my parent.
Colleen
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