|
I agree with Rich...make that call to customer service to get the ball rolling. When we had our major flood last month, the dealer in Pensacola recommended by Keystone was absolutely no help. Waiting a week to get a serious leak fixed...in Florida...in March...is no help. Keystone had no recommendations other than who I should call. We got it fixed the next day by 'dropping in' on a different dealer in Robertsdale, AL, just to ask about it and see when they could work us in to their shop. Rather than just work us in, the service manager asked where the trailer was (in his parking lot)...long story short, in two hours it was fixed.
I would think even most major issues could be resolved without going to the service center. Noticed last month we have a Dexter axle facility right down the road...never noticed it until "Dexter Axle" meant something to me.
|