I'll second what Pine Ranch said about more info being helpful. As to your question, I want to know who is accountable on the other end so I have always called Keystone Customer Service on the phone and always had a fair result.
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Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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