[Theunz]

While it seems obvious that Keystone’s customer support leaves much to be desired, most manufacturers who sell through dealers will always refer you to the dealer. A manufacturer who deals directly with it’s dealers customers is committing corporate suicide. Try calling Ford, GM, or Chrysler directly and see how far you get there!
What Keystone needs to do is to hold their dealers to a higher standard of customer service if they want to continue selling their product! There is no reason, other than they just don’t care, that a dealer couldn’t of supplied the part number.