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Misalignment, uneven gaps, frayed cables - all are problems that need to be corrected. If you have frayed cables they should be replaced after the reason for them is determined and corrected. Any dealer that tells you that it's normal doesn't need to be repairing them.
As has been mentioned, document everything with notations, pictures, dates etc. Good luck on getting your issues resolved.
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Danny and Susan wife of 55 years
2019 Ram Laramie 3500 6.4 4x4 CC 4.10 SRW
2020 Montana High Country 331RL
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