[jsb5717]

All 3 of our cable slides slide all the way in and out with no frayed cables. To me that would be normal. Crooked slides and frayed cables are absolutely not normal. It's possible that it's just an adjustment issue but it could also be an alignment issue with pulleys, or other components, installed incorrectly.

Keystone will always direct you to a dealer or certified service provider but, to me, it doesn't hurt to document the issues with pictures, adding statements from the service provider, and contact Keystone to see if you can get their opinion.

If your current service provider is telling you that abnormal things are normal then I'd find a different one. JMHO