An auto repair shop that I use when I'm in Ohio has a computer program that they've signed onto that gives them the billable hours that they are permitted to charge for each and every repair. If they do the repair in less time than allowable, they get to pocket the difference. If the repair takes longer, then they eat the difference. The repair company uses this system as an productivity incentive for their employees, by paying their employees based on the computer model rather than actual hours. I would ask if this same type of system applies to the RV industry. If so, I would contest being charged for the four additional hours.
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