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Foleys RV, Burlington, WA, Co-located with a Camping World.
Sales - 2, Salesman was reluctant to show us a Big Sky once he found out we had a 3400RL in his service shop.
Service-Big Fat 0, They failed to order a 50 amp power cord and a day night shade back on 26 Jun, AFTER telling me the parts had been ordered. When I checked on the parts they were not ordered. Manager, Jim Fine, said it was their policy not to order replacement parts under warranty, unless they had the defective parts in their shop first. This was not what I was told by the service department on 26 Jun. He wanted me to send the cord and shade to him and he would then order the replacement parts. When I explained that I needed the power cord plugged into my unit (fulltiing) he said that was his policy and suggested I call Keystone. I did this and Keystone agreed to send me the parts. I will not use them (Foleys) for anything again....
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