When in doubt, read the directions
Dealership should have looked in the manual. It clearly states the freezer will go to -15 when making ice and the first batch will take up to 24 hours.
I've had zero problems with my Samsung and love it.
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Jim B
2017 Lariat F-350 FX4, CC, SB, 6.7 PSD 4WD
2018 MONTY 3731FL, at our private winter site in GA
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