[VanMan]

Dan (Service Writer) and Ronnie (tech) took us in as a "walk in" (although they were days backlogged) and got us fixed in about 30 minutes and didn't even charge us !!! I love Texas hospitality and the information age! I found them on the Internet (while in transit using our aircard) and called them on the cell while about 30 minutes away. The problem was "diagnosed" over the phone and they were waiting for us when we arrived (pretty much). It wasn't exactly what they thought, but Ronnie found the problem quickly, showed me what to do next time if it happened again and even showed me how to "fix" it if it kept doing it.

After putting in a new battery and having the wheels repacked, brakes checked, etc. and loading up the TT for the trip to the Spring Rally in Tucson, I noticed when I was unplugged that NONE of the inside DC powered stuff worked, not even the igniter for the fridge. This could present an inconvenience on the road (no water pump, no propane fridge, no lights, etc), but was not about to keep us from setting out for the Rally!! Each stop, I checked something different - no fuses blown, no loose wires at the battery, no apparant grounds or wires underneath disconnected, etc. I knew the battery was good because it still operated the slide and the tongue jack which are directly connected to the battery. All the symptons were starting to indicate the power center and converter ($$$$).

While on the phone, Dan indicated our "suitcase" converter has a fuse on the backside which may have blown and that he would have time to check that but not to replace the converter if needed. As it turns out, Ronnie (for some uncanny reason I didn't understand), rather than removing the converter front and checking that fuse, he crawled under the front of the trailer and remarked that there was a BIG wire leading into the front. He went inside directly to the front undersink kitchen cabinet, found a covered "box", removed the cover and depressed a "hidden breaker" unbeknownst to me. It was a VERY small hole in the board that has the be depressed with a small screwdriver or even paperclip. He said if it continued to fail, a replacement could be bought cheaply at an auto supply and showed me how to installne if needed. Then Dan refused to charge us anything !! We've had no further outage. Ronnie said there was probably a pretty good load put on when the old battery was still installed and it was waaay low (or completely dead).