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Had a big problem with our Norcold refrigerator and after Norcold attempted to fix it over 4 times, we were told that's just how it is by Keystone and Norcold.. I wrote to Trailer Life action line and explained the situation and sent photos. Got a new fridge... Message from Norcold said they didn't want any bad publicity so they would replace it..
Give it a try..
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