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We had the same problem and it is worse when the weather turns and you need to roll it up and lock in quickly. I found out that when I set my awning on an angle to allow water to run off the awning would shift to the high side on the roller thus being misalligned with the stabilizer when putting it up. Simple fix was level the awning, make sure the awning is centered on the roller (I just watch the distance between the awning and the end of the roller are equal) and you should have no problem.
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