Montana Owners Club - Keystone Montana 5th Wheel Forum - View Single Post

Emmel · 04-26-2007, 03:48 AM

Joseph, you will have to call Keystone first and get the ball rolling. Make a concern with them and then call AL-KO to get them on board. My experience was AL-KO told me they knew they had a problem with some axles back in 03/04. The explaination was , sorry about your problem, all they would do was send me two new axles and I would have to replace them and the tires myself! I then called Keystone back and told them I was very dissapointed with their suppliers. Their answer was, if you are not happy with one of their suppliers, you are not happy with Keystone! Well yeh! Keystone sent me two new axles and four new tires and payed for the replacement. What more could a customer ask for, I was very, very happy with the outcome. Don't be afraid and take no for an answer, call team Montana. richfaa has the phone #, you may have to do a search to find it.

04-26-2007, 03:48 AM	#8
Emmel Montana Master Join Date: Jan 2004 Location: Troy Posts: 1,980 M.O.C. #808	Joseph, you will have to call Keystone first and get the ball rolling. Make a concern with them and then call AL-KO to get them on board. My experience was AL-KO told me they knew they had a problem with some axles back in 03/04. The explaination was , sorry about your problem, all they would do was send me two new axles and I would have to replace them and the tires myself! I then called Keystone back and told them I was very dissapointed with their suppliers. Their answer was, if you are not happy with one of their suppliers, you are not happy with Keystone! Well yeh! Keystone sent me two new axles and four new tires and payed for the replacement. What more could a customer ask for, I was very, very happy with the outcome. Don't be afraid and take no for an answer, call team Montana. richfaa has the phone #, you may have to do a search to find it.