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Old 08-19-2012, 10:20 AM   #13
DQDick
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Join Date: Jun 2011
Location: Wilsey
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M.O.C. #11455
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Does anyone have a better Goodyear contact that is familiar with the issue I might talk to (or advice of what I might say to the local Goodyear rep to get a rebait?
I called Goodyear national customer service, got the number from the net. I asked for a supervisor, but didn't get one. When the rep asked what was wrong I told him "you know and I know that Marathons shouldn't be on a rig this heavy. Can we work something out now or do you want to wait till damage is involved?" I was placed on hold for a long time, but finally they directed me to a Goodyear dealer to have the remaining tread measured. The dealer then called them and then offered me a deal that I took. You have an advantage in the negotiations since you have had failures. Call national and push nicely for a solution that makes sense.
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