View Single Post
Old 12-18-2006, 05:01 PM   #40
richfaa
Montana Master
 
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
Well thanks everyone for the advise and support. We arrived in Lake Havasu City a day late..but we are here. Keystone did , as some of you like to say, came through, Stepped up to the plate and all that stuff, Mark Kroll then Susan at the service center sent us to RV lifestyles in Quartzsite.These are a great bunch of guys.Mike, Dennis, Chuck..They worked 7 hours straight and drove to Blythe, Ca to get us a 30 foot section of hydraulic line custom made.Our heartfelt thanks to Mark and Susan at Keystone..They gave RV lifestyles a blank check to do the repairs, no matter what and get us on the road. To be short.. The charge line from the converter rubbed against the frame and shorted out. It ran alongside the Hydraulic line and burnt it through causing the smoke..Helen and I reacted fast enough to shut down all the power.. The guys at Rv lifestyles said we were maybe 20 seconds away from a ball of flame. The short cindered ALL the wires in that bundle and they had to rewire the entire thing. The wiring in the underbelly is a nightmare..a real nightmare.. Keystone stepped up to the plate so why are we not happy campers.That would be because the entire issue was a result of poor design, sloppy workmanship and poor quality control..We could have lost everything and had I not noticed the first wisps of smoke and returned into the camper..it could have killed us. This is not a Keystone thing..it is a RV industry thing and why do we allow them to get away with it.So Mark you came through as usual and Susan..well done..we love you..Guys at Rv lifestyles..you are the greatest..Keystone and the Rv industry ...you need to improve..IMO you nearly killed us.
richfaa is offline   Reply With Quote