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Fairly easy fix, push the switch to extend the awning and hold it until the awning fully extends and then retracts to the wall. Now it's stored correctly. Push the side of the switch that should extend the awning and see what it does. If it extends, you're done. If it doesn't, you can pull the control panel and swap the two wires on the switch at either end. That should reverse the polarity and the awning should operate normally. Good luck, drive safe, and enjoy.
Concerning the awning falling open, after you get it stored correctly, see how it does. If it still acts like this, there may be a problem with the springs in the awning tube, which means a trip to the dealer.
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