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Joshuatree59,
Keystone, indeed, has some responsibility but it sounds to me like you have a dealer that is simply not standing up and doing what they should. Everything you described sounds like something the dealer should FIRST take care of. Then if necessary go to Keystone. I'm not sure but that dealer's name has come up before. Can't remember in what context but from what you describe I'd guess it would be in a negative manner.
Best of luck.... HamRad
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