Quote:
Originally Posted by Texan_8891
I have a 2018 3701LK bought new 18 months ago. Noticed water leaking by front landing gear. Make a long story shorter, traced leak to water heater area. I can see the cold and hot fittings at the rear of heater, they are dry. Has anyone had the suburban SW12DEL 12 gallon tank leaks. Thank you for any help.
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We bought a new 2014 Keystone Montana 3850FL in 2014, after a year of ownership we noticed our flooring was getting soft and spongy in front of our refrigerator. We took our unit back to the dealership (Capital RV in Bismarck, ND) they checked it out and told us the floor was in spec and our unit was good. We took it back home and set it up, spent the winter in it, we are full timers. Our floor got worse and once the weather warmed enough to move our unit, we took it back to the dealership. After inspection, they found our water heater had a very small pin hole which was misting water the whole time we had it since new. The result of the leaking water heater caused severe black mold to develop, not only under the floor, but also the roof area from all the moisture in our unit. The dealership contacted Suburban about our issue and Suburban wouldn’t do anything about fixing any damages. We had to stay at a hotel for many weeks while the dealership and Suburban argued about who would be responsible. The dealership finally decided to order us a new unit a 2015 at a price we could agree on. Now it’s 2022 and our WH is leaking just like the 2014 did. Suburban WH is not a good unit, going with an on demand unit now.