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We are one of the fortunate ones . We have had over the years and two Montana's a very good relationship with Keystone and customer service. That is not to say I always got my way but we were treated with respect . We can attend the fall rallies and there is always a keystone presence there. The factory tour is a learning experience not to mention there are many other brand factories you can tour in the area. This 13 3402 is our 6th Rv and second Montana all of them had some kind of problem. The best one we had was a 96 Fleetwood TT that only had one problem and we had it 9 years of course we did not put many miles on that one as compared to the 100K + we put on our Montana's. We did our own PDI on both Montana's and no papers were signed till the RV passed our PDI.
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