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quote:Originally posted by Phyllen
UPDATE! We got a call from the NEW service manager from Scott yesterday. He says he understands we have a problem. Leonard explained the issue. He said they will send us the correct steps and we need not send the other ones back as it would be costly to ship them. He asked for an address. We are now in Tucson. Next week we will be in Benson, AZ where I have a cousin who lives nearby. I contacted her for permission to send the steps to her home. Len left a message today for the service manager to call us and we will give him the address.
I sent a letter to Good Sam Action Line a few weeks ago. We have not heard from them. We are curious as to why the change of heart. Once this is settled, I will try to find out what made Scott Motorcoach decide to repair their mistake.
Thanks for the support we received here and the suggestions.
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Glad to hear your step problem appears to be on the mend... as far as why the change of heart at your dealership??? Personally, I would not look a gift horse in the mouth....