When the heat system is working properly, The heat pump and heater will work together.
When you have heat set to electric, and the Set temp on the thermostat is >3 degrees above the temp at the sensor (ambient temp), then both heat pump AND heater will come on.
Is your rig a Legacy model and have In-Command?
There may be some 'special' settings I can help you with for gas only heat.
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Ron & Rhonda
2021 3230CK Montana Legacy w/ Super SolarFlex
(old rig) 2015 Montana 3611RL 8K I.S., Disk Brakes, Sailun Tires
2015 F350 XLT Crew Dually 20K B&W Companion
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