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Old 07-10-2009, 09:18 AM   #10
tuckerfolk
Established Member
 
Join Date: Aug 2008
Location: Troy
Posts: 20
M.O.C. #8737
Just got off the phone with my dealer who has had my unit since 6/15. I first called Keystone to find out why they are taking so long with warranty parts and the TV. Denise at Keystone stated only trim was ordered (no TV) on the 17th of June and it was shipped on the 24th. she also stated my unit is still listed as "unsold" and said I should have my dealer register my unit. so I called my dealer (A&S) and asked for Paul the service mgr. He claimed the part was just received 7/9! and stated that keystone is no help with "electrical parts and microwaves". He said Keystone buys clearance TV's and when they don't work, he has to "shop around" for a replacement TV that fits the opening. Why am I getting that "sick" feeling? Anyway, he said he would personnally go thru the warranty repairs with me tomorrow. I'll let you know what happens!
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