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I don't think any company is equipped to be scolded by an angry customer, especially predicated by the fact you don't want anything from them. Your check already cashed baby!
I had a similar problem with brakes and forwarded poor craftsmanship concerns to Customer Service. I did not get a response but I also didn't ask for one. I had no expectations other than hoping that they looked at the pictures and felt a little guilty about the risk they put me in.
However, when I have actually had a problem that they could resolve, and I presented it to Customer Service as needing resolved with me, Keystone has always come through so far.
This industry is driven by the consumer. We look first at price and then at features. Rarely do we let quality stand in our way. Cheaper and faster, that is America and it is reflected in our RVs, autos, homes, electronics...everything. I'm not so sure that is bad.
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