Montana Owners Club - Keystone Montana 5th Wheel Forum - View Single Post

Phyllen · 10-08-2010, 09:37 AM

Back in May we had mishap with rig separating back cap from side. Took it back to dealer where we purchased it for the repairs. It took dealer 6 weeks to order parts. Bottom line it was more than 3 months before repair was done.

We got it home and realized our steps had been replaced with a lesser quaility set. No reason to change our steps as damage was nowhere near them. New steps are not as stable and bottom step is 16 inches from ground. They appear to be steps made for a travel trailer and not a fifthwheel. We called the dealer. They said the technician made a mistake and put those steps on ours by mistake. They were meant for unit next to us. Why were we not told this when we picked our Montana up? Did they think they could just pull a fast one and we not notice?

So, where was the techs head taking good steps off and what did he use for the unit that required new steps. We suspect our steps where damaged somehow when they moved the rig around. They told us we could bring rig back and they would give us our steps back at no charge (big of them!). We have since had to buy a platform as it is very difficult getting in and out with the bottom step being so far off the ground.

We could not take to rig back to the dealer. We had a commitment to a project and had to leave in three days after finally getting our rig fixed. We were staying at our daughters and it is a 200 mile around trip to run up there to have them fix their mistake.

We wrote a letter to Keystone detaiing the dealers delays in ordering parts and doing the repairs for original problem. (We took unit to them 5/24, they ordered parts 7/2). Repairs were completed August 26. In the letter we complained about the steps. I asked that they call us. NO RESPONSE FROM KEYSTONE.

We waited about 3 weeks and called customer service. We were told this problem is between us and dealer, they don't get involved. We want good steps installed and arrangements made to take it in to a dealer close to where we are now traveling.

We like our Montana but are very disappointed in the dealer (will never take unit back to them for service) and Keystone. If this is typical of their customer service, we have bought our last Keystone product.

10-08-2010, 09:37 AM	#1
Phyllen Montana Fan Join Date: Mar 2009 Location: Anywhere Posts: 193 M.O.C. #9165	Very upset with Keystone Back in May we had mishap with rig separating back cap from side. Took it back to dealer where we purchased it for the repairs. It took dealer 6 weeks to order parts. Bottom line it was more than 3 months before repair was done. We got it home and realized our steps had been replaced with a lesser quaility set. No reason to change our steps as damage was nowhere near them. New steps are not as stable and bottom step is 16 inches from ground. They appear to be steps made for a travel trailer and not a fifthwheel. We called the dealer. They said the technician made a mistake and put those steps on ours by mistake. They were meant for unit next to us. Why were we not told this when we picked our Montana up? Did they think they could just pull a fast one and we not notice? So, where was the techs head taking good steps off and what did he use for the unit that required new steps. We suspect our steps where damaged somehow when they moved the rig around. They told us we could bring rig back and they would give us our steps back at no charge (big of them!). We have since had to buy a platform as it is very difficult getting in and out with the bottom step being so far off the ground. We could not take to rig back to the dealer. We had a commitment to a project and had to leave in three days after finally getting our rig fixed. We were staying at our daughters and it is a 200 mile around trip to run up there to have them fix their mistake. We wrote a letter to Keystone detaiing the dealers delays in ordering parts and doing the repairs for original problem. (We took unit to them 5/24, they ordered parts 7/2). Repairs were completed August 26. In the letter we complained about the steps. I asked that they call us. NO RESPONSE FROM KEYSTONE. We waited about 3 weeks and called customer service. We were told this problem is between us and dealer, they don't get involved. We want good steps installed and arrangements made to take it in to a dealer close to where we are now traveling. We like our Montana but are very disappointed in the dealer (will never take unit back to them for service) and Keystone. If this is typical of their customer service, we have bought our last Keystone product.