In my other unit I had a Jenson TV and I think I had to go into the TV menu and switch it to external speakers and then turn my surround to Aux.
Give that a try.
The sound was ok but not great. I ended up buying a small sound bar and using that instead. My RV I got now already came with a sound bar.
Good Luck
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2017 Montana 3820 FK
2004 Dodge Ram 2500
2009 Harley Davidson Ultra Classic
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