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I had the same issue with cables on our 294RL, dealership took care of it. Took less than 1 hour to fix. There comment was that it was definitely a poor installation at the factory. Cables should be taunt not loose according to dealership. Another issue on your 294RL, I would keep a close eye on is the underbelly's. They install a fabric filter cloth that after 5 months has torn. Factory says to just tape it up with Darco tape. They sent 20 feet to me and it tore after 3 open/close.
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